We are of course always available personally to answer any questions, but we have a collection of frequently asked questions for quick solutions.
Frequently asked questions
CMT provides a download area for its customers. To do this, please log in at the end of this page. If you don't have any login data, please register first. Then a new entry with the name "Download" appears in the left menu at the bottom. Software, operating instructions, etc. can be downloaded there.
If you discover a problem with one of our devices, simply send it to us. We will then examine it. If there is a manufacturing error, we will fix the error free of charge, as most of our devices have a manufacturer's guarantee. If the device is damaged due to incorrect handling, we will either repair it or replace it with a new device, but we will charge this.
Some of our reagents are classified as dangerous goods according to the transport regulations IATA (air), IMDG or IRD (road). Our customers receive, at no additional cost, special, tested packaging that is approved in accordance with the regulations for the transport of hazardous substances. However, the freight costs are subject to the usual rates for dangerous goods. We are legally obliged to declare the goods and pay the appropriate freight rates. You can rest assured that we will leave no stone unturned in minimizing the freight costs for these hazardous substances, e.g. by delivering duty unpaid to the airport.